Problem with Laptop and installation

[Mike Prager]

At 11:02 AM 1/8/2004, Mike Prager wrote:
>AFAIK, the problem is only with ATM, and NOT with ATM Deluxe, which can be
>used for font installation with no problem.  However, I'm not prepared to
>issue guarantees.
>
>...Mike
>

All,

To follow up on this, a look at the Adobe Web site confirms that
atmhelpr.sys is not installed with ATM Deluxe.  My experience, and that of
Peter Scott (in his recent post), are evidence that using ATM Deluxe for
font installation is NOT problematic.  Again, I am not in the business of
issuing guarantees!  Computers are too chaotic (in the technical sense)....

...Mike


>At 10:53 AM 1/8/2004, you wrote:
>>John, I'd like to really thank you for having posted these two
>>messages with the results of your investigations to find a solution to
>>the problem -- system issues, in a nutshell. If someone else posts
>>about a similar problem -- now we have a fabulous answer to send them!
>>Thanks again.
>>
>>
>>As for your suggestion to make the instructions more explicit -- well,
>>I guess one could always add a big sticker that `shouts':
>>
>>       XP users -- do not use ATM to INSTALL fonts!!!!
>>
>>       If ATM is on your machine, DEACTIVATE it now!
>>       If ATM is not on your machine, you can safely install it
>>          AFTER a. installing the FONTS via the Control Panel
>>                b. installing Y&YTeX
>>          and then use ATM to MANAGE your fonts.
>>
>>;-))))
>>
>>But that's soooo aggressive in tone, with those all-caps bits ... I
>>guess it's a case of just how much do you want to `threaten' a new
>>Y&YTeX customer with dire consequences ;-))
>>
>>And you know ... that above `blamming' is really only the result of XP
>>now becoming wide-spread (is it too soon to say it's now `prevalent'?)
>>and our having seen a lot of messages about XP +/- ATM on this
>>techsupport list (which, by the way, is approaching its first
>>birthday! -- some time next month, I believe). The documentation is
>>indeed from a few years ago, when such was not the case.
>>
>>So, how do you guys feel about the idea of having such a BIG NOTICE
>>;-) turn up when you open your Y&YTeX box?
>>
>>Re-wordings and re-emphasising welcome ;-))
>>
>>Ch.
>>
>>=====================================
>>
>>John.De-Bruyn at ujf-grenoble.fr writes:
>> >
>> > .. and I had to reinstall the fonts properly, but I think it's ok now.
>> >
>> > In the stuff that came with my software there is a card of installation
>> > instructions. It has a sticker on it that says
>> > "For installation: Windows 2000 Pro or Windows XP"
>> >
>> > It then lists three possible actions, then says "Do not install ATM for
>> > windows 2000 Pro or Windows XP"
>> >
>> > I think I misinterpreted this sticker to mean that any of the three
>> possible
>> > actions listed were acceptable for windows XP, when I now understand that
>> > this is not the case, it is only the first option, and the last "do not"
>> > warning, that are relevant to XP, despite the title on the sticker. May I
>> > suggest that you change this sticker to be more clear? There may be others
>> > out there as dumb as me.
>> >
>> > Thanks again
>> >
>> > --
>> > John
>> >
>> > _____________________________________________________
>> > John R. de Bruyn          :  jdebruyn at ujf-grenoble.fr
>> > Laboratoire de Rheologie  :  phone: +33 (0)4 76 82 51 77
>> > 38041 Grenoble Cedex 9    :  fax: +33 (0)4 76 82 51 64
>> > France
>> >
>> >
>
>--
>Michael Prager, Ph.D.
>Division Chief (acting), NMFS Programs at Beaufort
>NOAA Center for Coastal Fisheries and Habitat Research
>Beaufort, North Carolina  28516
>http://shrimp.ccfhrb.noaa.gov/~mprager/


--
Michael Prager
NOAA Center for Coastal Fisheries and Habitat Research
Beaufort, North Carolina  28516  USA
http://shrimp.ccfhrb.noaa.gov/~mprager/

NOTE: Opinions expressed are personal, not official. No government
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