Problem with Laptop and installation

[John.De-Bruyn at ujf-grenoble.fr]

Mimi,

thanks for the suggestions. I uninstalled the keyboard driver and let
windows reinstall it, but the problem persists. This was the only (maybe)
useful action that the windows troubleshooting program suggested.

I guess I will have to try uninstalling YandY, which I'll do in a couple of
days.

I agree the problem is weird. Normally I'd be inclined to blame microsoft
but up to now my experience with windows xp suggests that it is way more
stable than previous windows operating systems.

for the record, it's a sony viao laptop, the keyboard is integrated into the
machine, and it's whatever driver came with XP - I didn't (knowingly) change
anything. I bought the computer in France, so it's a french keyboard, and
the french version of windows xp.

anyhow thanks aagain and I'll let you know if anything changes when I
uninstall TeX.

John


> > I recently purchased YandY TeX from you. I have installed it and it
seems to
> > work fine, but there is a strange problem which I think must somehow be
> > related to your software.
> >
> > I installed it on my laptop which runs windows XP. Normally, the laptop
> > should "go to sleep" after being inactive for a certain time. However,
ever
> > since I installed your software it cannot go to sleep - instead an error
> > message pops up saying that the keyboard driver is preventing it from
going
> > to sleep.
> >
> > I am 99% sure this is a result of something to do with the YandY TeX
> > installation, since I haven't added or changed anything else and the
problem
> > started immediately after it was installed. Have you ever seen this, and
do
> > you have any suggestions?
> >
>
>
> this is most weird  ;-)   I can't think of any "drivers" installed
> with Y&Y ....   and the only suggestion I would have is to go
> to your control panel and go thru the add hardward/software
>
> and "troubleshoot" your keyboard driver  ;-)
>
> settings  -> control panel  -> Add Hardward -> HID keyboard device
>
> keep clicking next and  say "hardware has been installed"  and it
> should go into troubleshooting mode  ;-)
>
>
> I'e had trouble with my modem and I've gone thru this process
> so many times I can do it in the dark with my eyes closed  ;-(
>
> if it *is* anything to do with Y&Y, it must be something extremely
> obscure   ;-)    I've never heard of anything like this before.
> I'd be tempted to ask
>
> what brand computer
> what braod keyboard
> what keyboard driver  (was it installed when you bought the computer?)
>
> and then you could always uninstall Y&Y completely and see if it
> fixes the problem....   It won't delete any folders you created
> yourself, only those that were installed by the setup WISE installer...
>
>
> mimi
>



--
John

_____________________________________________________
John R. de Bruyn          :  jdebruyn at ujf-grenoble.fr
Laboratoire de Rheologie  :  phone: +33 (0)4 76 82 51 77
38041 Grenoble Cedex 9    :  fax: +33 (0)4 76 82 51 64
France