FWD: need help with installation

[admin]

Dear techsupport at yandy.com

I shipped the MathTime complete fonts to Krzysztof Arkadiusz Michalski, at Texas A&M University.  Before shipping the fonts I opened the CD-ROM to make sure that everything is accounted for and perfect for installation.

I have received email from him which I include.  I have tried to contact him by phone and have not been able to talk to him.  I sent him email asking him to call me, because I could easily help him to install the fonts, step by step.  He has not called.

I have no idea how to help him with the strange happening (wkefonts.exe substituting the fonts on his computer) he experienced during the installation of the MathTime fonts.

Any ideas?

Thanks a lot in advance :-)
Blenda.


PS. The fonts are not returnable, that has always been the policy.  A rule set up by the font designers and at that time, Berthold Horn.  I do not think any of the Font Foundries accept font returns.






---------- Original Message ----------------------------------
From: "Krys" <krys at ee.tamu.edu>
Date:  Wed, 21 Jan 2004 12:28:20 -0600

Dear Blenda:

I have received MathTime "Complete", but find the installation instructions
confusing.

I have Windows XP. What exactly should I do to install your fonts? I have
run w2kfonts.exe from the CD. Is that all? (i.e., should I do anything that
follows "Otherwise"??)

I have tried pdfLaTeX on testbm.tex, but the Adobe Acrobat gives the
message: "The font 'RMTMI' contains a bad /BBox".

I am using LaTeX2e, but Appendix G in one of your booklets indicates that
you don't fully support it, which was a surprise to me. In that case, I am
not interested.

Are the installation instructions in the Reference Manual out of date (as
they appear to me), or should I try to follow them?

I am afraid that, unless you help me, I won't be able to use your package.
Can I return it for a refund?

Regards,

Krys Michalski

--------------------------------------------
Krzysztof Arkadiusz Michalski
Texas A&M University


*******************************************************************


From: "Krys" <krys at ee.tamu.edu>  Save Address | Headers
To : <admin at yandy.com>
CC :
Date : Thu, 22 Jan 2004 09:28:28 -0600
Subject : urgent
--------------------------------------------------------------------------------

I have run wk2fonts.exe, which apparently substituted some fonts on my
Windows XP, so that my Windows applications using text editors use these new
fonts. They are very crude and hard to read on the screen. Please HELP! How
can I get rid of those fonts and restore my old fonts, which are not so hard
on the eyes? Is there an UNINSTALL utility somewhere on your CD? I just wish
to get rid of those fonts and forget the whole nightmare! Please, help me!

--------------------------------------------
Krzysztof Arkadiusz Michalski
Texas A&M University
Department of Electrical Engineering