FW: Resent "help" message

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-----Original Message-----
From: Sue Rodd [mailto:jcm at lms.ac.uk]
Sent: Sunday, March 16, 2003 12:26 PM
To: support at yandy.com
Cc: jcm at lms.ac.uk
Subject: FW: Resent "help" message



 -----Original Message-----
From:   Sue Rodd [ <mailto:jcm at lms.ac.uk> mailto:jcm at lms.ac.uk]
Sent:   04 March 2003 17:09
To:     'support at YandY.com'
Cc:     'jmc at lms.ac.uk'
Subject:        Resent "help" message

Any joy on this yet?? (Sent 4/3/03)

Thanks and all the best

Sue

********************************************

Hi Blenda and Louis

Sorry -- I'm stuck again, and getting desperate!

After you sent the new version of 2.2 (Windows 2000), we reinstalled it,
and I have been using it.

But I'm still having problems with fonts. One journal that I run uses CM
and that is mostly fine, but the JCM uses your Maths fonts, and I also
need some AMS fonts sometimes.  When we reinstalled, I assumed that the
fonts that I had previously dragged across from my old machine would be
picked up, but there are lots (e.g., MSBM8, EUFM10, EUFM7, EUFM8, MSAM8)
that appear in the fonts folder with a red "a", but don't show up in
either the "show fonts" list or the Windows character map.  The TFM
files appear to be where they should be, so I don't understand it.  I
tried going to the CTAN site and re-downloading the PFM, PFB and TFM
files, in case the ones that I had were corrupted somehow, but that
doesn't seem to make a difference.

Could it have something to do with the fact that I recycled (as you
suggested) my old DVIWINDO.ini file?  I have gone through it with a fine
tooth-comb, but can't see anything missing.  I attach it here, in case
you can spot something obvious.

My style file for the journal was written by David Carlisle (it was
David who suggested that your package would be "idiot-proof" for someone
who is an editor not a computer buff!), so I'd expect it to be
compatible with your stuff -- and it has certainly run on my old machine
for five years without any real problems.  I haven't yet put Distiller
and Exchange on the new machine, until I had this lot working properly.

What happens is that when I compile, that runs without complaint, but I
get moans about fonts as I page through the compiled document.  If I try
to print, the fonts I mentioned come up with an

"expecting number, not 'dup' "

error message. The paper will print out __without__ DVIPSONE, but with
substitute symbols in place.  Using DVIPSONE, I can print from page 2
onwards (which seems to work fine; as far as I can see, the symbols are
OK), but if I ask for the whole paper, I get only the very first line of
the first page, then a page with the error message :

ERROR: undefined
OFFENDING COMMAND: Fit

STACK:

-mark-
/View
1
/Page
-mark-
0
0
0
0
3.60599e.07
-4.73629e+06
0
0
0
0
3.5765e+07
-473629e+06
0
0
0
0
3.71412e+07
-4.73629e+06
0
0
0
0

I have NO idea what all that means!  I'm sorry if this is all a bit
garbled, but I am really out of my depth here!

Is the first step to save the current ini file somewhere, and reinstall
with the defaults?  Will it then pick up any fonts that are already
resident?  I'd be really grateful for your help, as I've spent hours on
this already.

(I have a paper that I badly need to publish.  I can't do it from my old
machine, as for some reason the .EPS figure comes out spread out across
the margin and flying off  into the distance, whereas on the 2000
machine it works fine -- but I can't get page 1!)

Thanks and all the best

Sue



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