[texhax] FAQ/Documentation [was `Translating ...']

William Adams will.adams at frycomm.com
Tue Apr 25 17:30:39 CEST 2006

On Apr 24, 2006, at 8:38 PM, Karl Berry wrote:

> Ok, done, thanks for the suggestion.  It can't hurt, but I suspect  
> that
> most people sending "newbie" questions do not join the list.

Moreover, texhax is aliased to support at tug.org (actually, I guess  
it's the other way 'round), so we're guaranteed to get questions here  

I don't mind that, and I think things have been working fairly well,  
with everyone remembering that once we were all newbies (though some  
of you were newbies at a time when there was no documentation, or  
even tools, so you rolled your own and now we all benefit (esp. when  
we take the time to RTFM)) and patiently trying to teach people how  
to help themselves (teach a person to fish and all that).

Perhaps if things became onerous and the frequency or volume of such  
messages increased then perhaps some automated system for mailing  
back querents to support at tug.org telling them of the on-line  
resources and to verify that their query isn't answered therein might  
be worthwhile (it'd be a nice problem to have, I believe).


William Adams
senior graphic designer
Fry Communications

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