Bug report: Take bug reporting off the mailing list

[barbara beeton]

Hi, Nicola,

Hurray for sanity!  If the user finding a bug can really identify what
package it comes from, looking in CTAN should be the obvious first
step.  The TeX Live crew is good at sorting out possibilities from the
sometimes muddled reports, but they're really overworked.  I often
wonder how Karl manages to handle TeX Live, TUGboat production editor,
and TUG treasurer all at the same time.  I shudder to think of his
sleep schedule.

Thanks for your contribution to this discussion that has gone on for
too long.
 						-- bb

On Fri, 9 Feb 2024, Nicola Talbot via tex-live wrote:

> On 09/02/2024 19:18, Jonathan Fine wrote:
>>  Norbert wrote that some packages don't have a contact point.
>>
>>  I see two related aspects of this. The first is to make a list of at least
>>  some of the packages that have a contact point. The second is to use this
>>  list to help users of texlive who have an issue arising from one of their
>>  documents. These two together might in time result in a more comprehensive
>>  list, and an improved experience both for users and for members of this
>>  mailing list.
>
> Rather than spending time making a list that can easily go out of date, why 
> not just direct users to the package page on CTAN? There may be a "Home 
> page", "Bug tracker" or "Repository" link on the package page or contact 
> details in the README or at the start of the documentation. That's the most 
> up-to-date information that's publicly available. If that information isn't 
> there, then there's no support.
>
> Regards
> Nicola Talbot
>