[tex-live] tlmgr-gui.exe crashes on XP

Mon May 9 21:56:05 CEST 2016

Siep Kroonenberg <siepo at cybercomm.nl> writes:

> - was this an admin install?

Yes

> - was tlmgr-gui started with the same permissions as the installer?

Yes

> - did the error box give any information such as an error number, or
>   does it have a button for more information? In which case a
>   screenshot might help.

I posted drwtsn32.log below.

> - If you try to run tlmgr-gui from a command prompt, do you get e.g.
>   backtrace information which you can show us?

The same thing: error window and abort.

Anwendungsausnahme aufgetreten:
        Anwendung: C:\Programme\texlive\2016\bin\win32\tlmgr-gui.exe (pid=3172)
        Wann: 09.05.2016 @ 21:51:01.656
        Ausnahmenummer: c0000005 (Zugriffsverletzung)

*----> Systeminformationen <----*
        Computername: PEGASUS
        Benutzername: siart
        Terminalsitzungskennung: 0
        Prozessoranzahl: 4
        Prozessortyp: x86 Family 6 Model 37 Stepping 2
        Windows-Version: 5.1
        Aktuelles Build: 2600
        Service Pack: 3
        Aktueller Typ: Multiprocessor Free
        Firma: yz
        Besitzer: xy

*----> Taskliste <----*
   0 System Process
   4 System
2036 smss.exe
1136 csrss.exe
1180 winlogon.exe
1244 services.exe
1256 lsass.exe
1496 svchost.exe
1604 svchost.exe
1924 svchost.exe
1752 svchost.exe
1888 svchost.exe
 480 spoolsv.exe
 684 acs.exe
1132 svchost.exe
 572 GoogleCrashHandler.exe
1776 cvpnd.exe
1848 PresentationFontCache.exe
1736 jqs.exe
2136 sgvpn.exe
2184 ALsvc.exe
2240 svchost.exe
2620 ThpSrv.exe
2808 WMCore.exe
2936 sgpm.exe
3572 wmiapsrv.exe
3892 alg.exe
1920 swc_service.exe
 248 SavService.exe
3696 SAVAdminService.exe
3064 swi_service.exe
 804 Explorer.EXE
2712 ACU.exe
2784 RTHDCPL.EXE
 316 thpsrv.exe
 304 concentr.exe
3928 igfxtray.exe
 548 hkcmd.exe
3564 igfxpers.exe
1872 wfcrun32.exe
 816 sggui.exe
2756 fpassist.exe
2368 almon.exe
 400 ctfmon.exe
3632 sgcrypto.exe
3744 TSVNCache.exe
2796 TOTALCMD.EXE
1672 vpngui.exe
3024 emacs.exe
3172 tlmgr-gui.exe
2420 dwwin.exe
3968 drwtsn32.exe

*----> Modulliste <----*
(0000000000400000 - 000000000040b000: C:\Programme\texlive\2016\bin\win32\tlmgr-gui.exe
(000000005d450000 - 000000005d4ea000: C:\WINDOWS\system32\comctl32.dll
(000000006fa00000 - 000000006fa46000: c:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
(0000000076330000 - 000000007634d000: C:\WINDOWS\system32\IMM32.DLL
(0000000076bb0000 - 0000000076bbb000: C:\WINDOWS\system32\PSAPI.DLL
(00000000773a0000 - 00000000774a3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
(00000000774b0000 - 00000000775ee000: C:\WINDOWS\system32\ole32.dll
(0000000077b10000 - 0000000077b32000: C:\WINDOWS\system32\Apphelp.dll
(0000000077bd0000 - 0000000077bd8000: C:\WINDOWS\system32\VERSION.dll
(0000000077be0000 - 0000000077c38000: C:\WINDOWS\system32\msvcrt.dll
(0000000077da0000 - 0000000077e4a000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e50000 - 0000000077ee3000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077ef0000 - 0000000077f39000: C:\WINDOWS\system32\GDI32.dll
(0000000077f40000 - 0000000077fb6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fc0000 - 0000000077fd1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c908000: C:\WINDOWS\system32\kernel32.dll
(000000007c910000 - 000000007c9c9000: C:\WINDOWS\system32\ntdll.dll
(000000007e360000 - 000000007e3f1000: C:\WINDOWS\system32\USER32.dll
(000000007e670000 - 000000007ee91000: C:\WINDOWS\system32\SHELL32.DLL

*----> Statusabbild für Threadkennung 0x4b4 <----*

eax=00000020 ebx=0022fbd0 ecx=7ffdf000 edx=00000020 esi=0000002d edi=00000000
eip=7c91100b esp=0022fb6c ebp=0022fb74 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll - 
Funktion: ntdll!RtlEnterCriticalSection
        7c910ff3 0000             add     [eax],al
        7c910ff5 0000             add     [eax],al
        7c910ff7 0000             add     [eax],al
        7c910ff9 0000             add     [eax],al
        7c910ffb 0000             add     [eax],al
        7c910ffd 0000             add     [eax],al
        7c910fff 00648b0d         add     [ebx+ecx*4+0xd],ah
        7c911003 1800             sbb     [eax],al
        7c911005 0000             add     [eax],al
        7c911007 8b542404         mov     edx,[esp+0x4]
FEHLER ->7c91100b 837a1400      cmp dword ptr [edx+0x14],0x0 ds:0023:00000034=????????
        7c91100f 754f             jnz   ntdll!RtlEnterCriticalSection+0x60 (7c911060)
        7c911011 f0ff4204         lock    inc dword ptr [edx+0x4]
        7c911015 7519             jnz   ntdll!RtlEnterCriticalSection+0x30 (7c911030)
        7c911017 8b4124           mov     eax,[ecx+0x24]
        7c91101a 89420c           mov     [edx+0xc],eax
        7c91101d c7420801000000   mov     dword ptr [edx+0x8],0x1
        7c911024 33c0             xor     eax,eax
        7c911026 c20400           ret     0x4
        7c911029 8da42400000000   lea     esp,[esp]
        7c911030 8b4124           mov     eax,[ecx+0x24]

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\msvcrt.dll - 
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Module load completed but symbols could not be loaded for C:\Programme\texlive\2016\bin\win32\tlmgr-gui.exe
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll - 
ChildEBP RetAddr  Args to Child              
0022fb74 77c1120f 00000000 00000000 0000002d ntdll!RtlEnterCriticalSection+0xb
0022fba8 00401934 0022fbd0 00000001 000000c8 msvcrt!fread+0x14
0022feb8 00401ccb 0040502c 0000005c 00000104 tlmgr-gui+0x1934
0022fed8 0040283d 00400000 00000000 000209b4 tlmgr-gui+0x1ccb
0022fef8 004013f2 00000001 003e2740 003e45b0 tlmgr-gui+0x283d
0022ffc0 7c816037 00320036 00350033 7ffd4000 tlmgr-gui+0x13f2
0022fff0 00000000 004014d0 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49

*----> Raw Stack Dump <----*
000000000022fb6c  0d b9 c0 77 20 00 00 00 - a8 fb 22 00 0f 12 c1 77  ...w ....."....w
000000000022fb7c  00 00 00 00 00 00 00 00 - 2d 00 00 00 d0 fb 22 00  ........-.....".
000000000022fb8c  50 45 be 77 80 fb 22 00 - 90 f7 22 00 e0 ff 22 00  PE.w.."..."...".
000000000022fb9c  94 5c c0 77 60 46 be 77 - ff ff ff ff b8 fe 22 00  .\.w`F.w......".
000000000022fbac  34 19 40 00 d0 fb 22 00 - 01 00 00 00 c8 00 00 00  4. at ...".........
000000000022fbbc  00 00 00 00 62 ea 93 7c - 01 00 00 00 f0 fb 22 00  ....b..|......".
000000000022fbcc  5e ea 93 7c 01 00 00 00 - 03 00 00 00 52 e9 93 7c  ^..|........R..|
000000000022fbdc  31 00 92 7c 06 00 00 00 - a8 07 3e 00 00 00 3e 00  1..|......>...>.
000000000022fbec  00 00 00 00 31 00 fd 7f - 3c fc 22 00 1c fc 22 00  ....1...<."...".
000000000022fbfc  c0 67 93 7c 50 fc 22 00 - d1 ba 00 00 5c fd 22 00  .g.|P.".....\.".
000000000022fc0c  a8 e8 93 7c 03 00 00 00 - 01 00 00 00 01 00 00 00  ...|............
000000000022fc1c  3b fc 22 00 01 00 00 00 - 94 fd 22 00 b0 fe 22 00  ;."......."...".
000000000022fc2c  0a 53 94 7c 28 22 92 7c - 94 fd 22 00 01 00 00 01  .S.|(".|..".....
000000000022fc3c  1c 01 00 00 05 00 00 00 - 01 00 00 00 28 0a 00 00  ............(...
000000000022fc4c  02 00 00 00 53 00 65 00 - 72 00 76 00 69 00 63 00  ....S.e.r.v.i.c.
000000000022fc5c  65 00 20 00 50 00 61 00 - 63 00 6b 00 20 00 33 00  e. .P.a.c.k. .3.
000000000022fc6c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000022fc7c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000022fc8c  00 00 00 00 00 00 00 00 - 00 00 00 00 43 00 3a 00  ............C.:.
000000000022fc9c  5c 00 50 00 72 00 6f 00 - 67 00 72 00 61 00 6d 00  \.P.r.o.g.r.a.m.