[pdftex] Help required

Jean-Christophe Godinaud jcgodinaud at meninx.ch
Tue May 17 11:20:40 CEST 2016

Dear pdftex


One of our customer in Switzerland required our web2print solution to
support LaTeX. 


We downloaded the latest package from your internet web site and installed
it (running "first-setup.bat"). Installation went fine. 

By running the command "pdftex
"C:\Users\meninx\Desktop\LuaTeX\Samples\usrguide.tex"" we get the following


This is pdfTeX, Version 3.14159265-2.6-1.40.17 (TeX Live 2016/W32TeX)
(preloaded format=pdftex)

\write18 enabled.

pdftex.exe: fatal: Could not undump 1 4-byte item(s) from pdftex.fmt.


As pdftext.fmt was not found, we created an empty file which causes this
error. Without this pdftex.fmt file, we get the error :


This is pdfTeX, Version 3.14159265-2.6-1.40.17 (TeX Live 2016/W32TeX)
(preloaded format=pdftex)

\write18 enabled.

kpathsea: Running mktexfmt pdftex.fmt

The command name is

I can't find the format file `pdftex.fmt'!


Where can I find the content for such a file?


How does your support works and how can we collaborate on this project with


Thank you in advance for your help


Best Regards


Jean-Christophe Godinaud 


Meninx Group

Headquarters : Meninx AG, Poststrasse 1, CH-8956 Killwangen

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email       jcgodinaud at meninx.ch 

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